Rep

Community guidelines

Everyone agrees to these when they create a passport. They’re short on purpose.

Last updated October 14, 2026

  1. 1

    One person, one passport. Don’t share it, sell it or make extra accounts.

  2. 2

    Check, then handshake. Ask them to confirm it’s them before you pay or meet, and do the handshake for every deal.

  3. 3

    Only claim what’s true. Attach proof when you can. “I don’t know” is always okay.

  4. 4

    Rate the deal, not the person. Be honest and specific. No insults, and no personal information.

  5. 5

    Problem later? Report it within 90 days, with evidence.

  6. 6

    Give the other person a fair chance to fix it.

  7. 7

    Never buy, sell or trade ratings. No paying to remove a report, and no asking for money to drop one.

If you’re buying

  • Open their Rep link and ask them to confirm it’s them. If they won’t, or say they can’t (“my phone is broken”), walk away.
  • Read their color and its reasons. Green is a good record, but still read every claim. Yellow means be careful: ask for proof and get an inspection. Red means walk away.
  • Meet somewhere public and busy. In Windsor, use the police Safe Internet Exchange Zone at 2696 Jefferson Blvd.
  • At the meetup, scan the seller’s code and read the four match words out loud to each other. If they’re different, don’t pay.
  • Open the proof. Only tap “I checked this” if you really checked it.
  • Pay safely. No gift cards, and no deposits before you’ve seen the item.
  • Two weeks after the deal (30 days for a car or a collectible), you’ll be asked if it’s still as described. One tap says yes. If not, report it.

If you’re selling

  • Use the claims suggested for your category, and attach proof: documents, and photos that show the item’s ID number (VIN, IMEI or serial).
  • Keep what you know apart from what records say, like “no accidents while I owned it” and “CARFAX shows no reported accidents”.
  • Show every flaw you know about. Hiding one is the fastest way to lose a dispute.
  • Let buyers inspect. If a problem was your fault, fix it. A fix shows on your Rep as a good sign.

Ratings

  • You have 14 days after the deal to rate.
  • Neither of you sees the other’s rating until both are in, or 14 days pass.
  • 1 or 2 stars need a reason.
  • You get one public reply to a rating about you.
  • You can’t change a rating once it’s sent. A problem that shows up later goes through a report.

Reporting a problem

  1. 1Open the deal, or the check, and tap “Report a problem”. Threats or violence? Report it as a safety problem, and call the police too.
  2. 2Add evidence, say what you found, and ask for a fix: a refund, a partial refund, a repair or a return.
  3. 3The other person has 7 days to accept, offer something else, or give their side.
  4. 4No agreement? Send it to a reviewer, who decides: upheld, not upheld, or not enough evidence. Every decision comes with a short reason.
  5. 5Either of you can appeal once, within 14 days, with new evidence.

Scam reports after a check use a screen recording of the chat that starts on a one-time code. Never edit or trim it. Screenshots are for when the messages are gone.

What gets a Rep suspended

  • Fake accounts or fake deals
  • Proven fraud
  • 3 or more upheld false claims in 24 months
  • False reports, or fake or edited evidence
  • Threats, harassment or extortion
  • Buying or selling ratings
  • Posting someone’s personal information